Customer service
FREQUENTLY ASKED QUESTIONS
Search by categories
Search by category
- Most Frequently Asked
- Golf
- Wear OS 3
- Trade-In
- Accessories
- Using your watch's features
- TAG Heuer Connected mobile app
- Battery & Charging
- Warranty, upgrading and repairs
- Purchasing and returns
- Pairing and set-up
- Troubleshooting
- Watch faces and counters
- Apps on your watch
- Software updates
- Watch specifications
- Swimming
- Special Editions
- NFT
- Wellness
What is the "Force Update" and why does my TAG Heuer Connected E5 need it?
Product(s): Calibre E5 only
Phone OS: Android / iOS
---
SUMMARY
1- What is the Force Update and why is it necessary?
---
1- What is the Force Update?
The Force Update is an essential software update process that automatically starts when you first pair your TAG Heuer Connected Watch Calibre E5 with your phone. You will see it appear after connecting to Wi-Fi. This step is essential because it installs the latest version of the operating system on your watch, ensuring optimal functionality and access to all the latest features.
2- Why do I need to perform this update?
Without this Force Update, your watch may not function properly. It ensures that your watch is up-to-date with the latest fixes and improvements.
3- How long does the Force Update take?
Allow approximately 15 minutes for the Force Update to complete. We recommend that you ensure your watch is connected to a power source during this process.